Our Guarantee (Return Policy)

Denpaul.com.au unconditionally guarantees all of the merchandise we sell. If you are not satisfied with your purchase for any reason, you may return it to us within 30 days of receipt for a prompt exchange or refund. Please note our one exception: items must be returned complete in original packaging and have not suffered physical damage of any kind.

Simply follow the return instructions below (they are also included with each shipment) or contact us at (02) 4776-1555 or service@denpaul.com.au for instructions.

If your order is received damaged in shipment, please do not accept or sign for this delivery and contact us as soon as possible so we can arrange another shipment. If you sign for any product in a damaged condition you accept are accepting the delivery and our insurance can no longer be claimed. For further questions call us (02) 4776-1555 (Monday through Saturday, 9am to 9pm EST) or e-mail us at service@denpaul.com.au.

For undamaged returns, please follow these instructions:

1) Repackage the item with all of its original packaging material.

2) Include the completed return form in your package and send it to us via courier or Insured Parcel Post to:

Denpaul.com.au
Attn: Returns Department
PO BOX 4061
Lononderry NSW 2753
Australia

We apologize, but return freight or postage is not refundable.

3) On receipt we will inspect your return to validate a refund or replacement.

4) For further questions, please call us at (02) 4776-1555 (Monday through Saturday, 9am to 9pm EST) or e-mail us at service@denpaul.com.au.

Credit / Exchange Policy

You can request credit card refunds for any returns which were originally paid for by credit card. Items purchased originally by check must be returned for store credit.

webmaster@denpaul.com.au
Denpaul Distributers
PO BOX 4061
Lononderry NSW 2753
Australia
info@denpaul.com.au